IT Technical Services

Our “mission” is simply to provide excellence in computer and communications technology, service and support to our customers. Our goal is not to be the biggest computer company around, we prefer to remain small and provide you with the personalized service that we’ve become known for. Our focus is offering you, our customer, the flexibility in implementing the best solutions for your computing needs.

We also offer business grade computer systems that meet and often exceed your specifications. You won’t find the “cheapest” computer systems here; you may, however, be surprised at how inexpensive they are over the long term … Through experience, we have determined that certain computer manufacturers give better value than their counterparts. Be assured though, if you require a different component to meet your specific needs, we’ll gladly integrate your choices into your solution.

All service options fall into either of two categories, contract or hourly. Our VIP Priority Support contracts can include any or all of the listed options, depending on the individual customers requirements and desires. Desktop Support and Remote Support options are also available on an hourly basis.

And for our best hourly customers, we offer special hourly rates to thank you for your patronage. In any month with FOUR OR MORE billable hours, the next month’s billings are eligible for a discounted rate. Please see our Hourly Rate Matrix below for more details.

For those business customers that:

• are seeking to lower their overall IT administration costs
• are seeking to “average out” their monthly IT administration costs
• are requiring priority “mission critical” support
• require help desk or remote support services on a frequent basis

We have support packages for you available on a yearly contractual basis. We provide a free on site evaluation of your requirements and submit a proposal based on your IT systems infrastructure as well as the applications requiring support.

Advantages

• VIP Priority cellular access and support
• VIP Priority on site response – within 2 hours
• Computer Systems at wholesale pricing
• Total IT Systems management

Below is just a representative listing of the products that we can source, install and configure for you. Have something else in mind that isn’t listed here? Please contact us for a free consultation!

• HP, SuperMicro or Custom built Servers and Network Devices
• Local Area and/or Wide Area Networks via CAT5/CAT6/Fiber/Coax, Wireless, Internet, Satellite
• Specialty Equipment – Point of Sale, Internet Debit/Credit, Weather and Equipment Monitoring, Security Systems, Security & Web Cams, Video Recording, Video Conferencing, Long Haul Wireless, Web & Email Servers – and more …
• Convergent Audio/Video/Computer Systems
• CAD/ Graphic Workstations
• Custom Game Systems

Comprehensive desktop support for a wide range of computer software and peripherals (printers, plotters, scanners, cameras, point of sale equipment) in various business environments.

• DOS, Windows 95/98/ME, Windows NT/2000/XP/Vista/Windows 7, Server 2000/2003/2008/Small Business Server, Exchange, UNIX, Linux, embedded ‘nix – sorry, No Macs
• Word, Excel, Access, Power Point, Internet Explorer, FireFox, Outlook (Express), WordPerfect, Adobe applications, corporate anti-virus, contact management, imaging and graphics, backup utilities and many more …

Vigilant Business Systems/ Oneir, Simply Accounting, AccPac, MS Money, Quick Books, various Point of Sale software.

Software relating to medical, dental, real estate, legal, financial and architectural business offices

• CityView (Integrated GIS/ Property Access Database, Municipal Software)
• VADIM (Municipal Financial Software)
• MAIS (Municipal Financial Software)
• TerraSoft (GIS Mapping Software)
• AutoCAD Map (GIS Mapping and Property Data Software)

Over the years, we have had many unusual requests for specialized services. Whether it’s photography for real estate, data manipulation and/or display, weather systems and/or weather display, remote system maintenance, project management – we take it all in our stride, in fact, this is where we really shine!

We gave up on our retail operations years ago, it’s a model that just doesn’t work. In it’s place, when our customers need specific products for their work or office environments, we offer a procurement service; preferring to, in fact, to call it our IT Concierge service. As part of this service, we find the best products to meet your needs at the lowest prices we can find, and pass the savings on to you.

To our new or non-managed clients, we offer remote systems and network management using Remote HelpDesk (GID Software), chosen for it’s ability to successfully bypass firewall, anti-virus and other blocking technologies and that it leaves no footprint (no registry changes, installed software, etc.) on your computer once the session is over. Please contact us for an appointment.

We also offer support via Microsoft’s RDP (Remote Desktop Protocol) solution to our managed clients, this is an excellent solution for all businesses since it allows us to work on your systems after hours remotely without interrupting your business work day and reduces the costs of on-site visits. Ask for details!

Service Type	Hourly	VIP*	Min.
On Site Technical – Gov’t/Corporate	$105.	$85.	1 hr.
On Site Technical – Residential/Small Biz	$85.	$65.	1 hr.
Depot Services, Remote Help Desk, Telephone Support	$65.	–	1/2 hr.
Business and/or Web Consulting	$85.	–	1 hr.
Web Design – Programming – PHP, mySQL, JQuery, JavaScript	$85.	$65.	1/2 hr.
Web Design – HTML, CSS, WordPress Admin, Installation & Updates	$65.	$50.	1/2 hr.
Web Design – Digital Photography	$65.	–	1 hr.
Database / Application Programming	ask	–	–
Travel to Site (more than 30K.)	$40.	–	–
New Customer Consultation – First Hour	FREE

*To qualify for the VIP Hourly rate, you need a minimum of FOUR billing hours in the previous 30 days and your accounts receivable current (no more than 15 days from receipt of invoice).
Corporate is defined as having 10 or more networked computers/devices
Rates do not include On Site expenses such as accommodation, meals, rental of vehicles or equipment, etc.